Cancellation & Refund Policy

01Subscription Billing

• Subscriptions are billed in advance for the selected billing cycle (monthly or annual).
• Access to the platform continues for the full period already paid for.
• Plans renew automatically at the end of each cycle unless cancelled before the renewal date.
• All prices are exclusive of applicable taxes (GST) unless stated otherwise.

02Cancellation

• You may cancel your subscription at any time from the Subscription page in your dashboard, or by writing to sales@zaravya.com.
• Cancellation stops future renewals; it does not terminate the current paid period.
• Your account remains active with full features until the end of the current billing cycle, after which it moves to a read-only state.
• Partial months or unused days within an active billing cycle are not refunded.

03Refund Eligibility

• First-time purchase: request a refund within 7 days of your first paid subscription, provided platform usage has been nominal.
• Duplicate or accidental payment: refunded in full after verification.
• Billing error on our side: any incorrectly charged amount is refunded in full.
• Extended service unavailability: for a verified outage attributable to us, we may issue a pro-rated credit or refund for the affected days.

04Non-Refundable Items

• Messaging credits, SMS and email volumes already consumed or dispatched.
• Fees passed through to third parties (channel managers, SMS gateways, email providers, payment gateway charges).
• One-time onboarding, data migration, custom integration or training services once delivered.
• Renewal charges where cancellation was not completed before the renewal date.
• Accounts suspended or terminated for violation of our Terms of Service or applicable law.
• Annual plans beyond the initial 7-day window, except where required by law.

05Prepaid Credits

• Credits purchased for messaging, SMS or email are prepaid and non-refundable once purchased.
• Unused credits remain available while your account is active and do not expire during an active subscription.
• Credits are automatically restored when a message fails at the provider and is not delivered.
• Credits are not transferable between properties or convertible to cash.

06Downgrades and Plan Changes

• Upgrades take effect immediately, with the difference charged on a pro-rated basis.
• Downgrades take effect from the next billing cycle; no refund is issued for the difference in the current cycle.
• Feature limits (properties, rooms, users) apply as per the active plan at the time of use.

07Refund Process and Timelines

• Raise a request by emailing sales@zaravya.com with your registered property name, invoice reference and reason.
• We acknowledge requests within 2 business days and complete review within 7 business days.
• Approved refunds are processed to the original payment method only.
• Depending on your bank or card issuer, funds typically reflect within 5–10 business days after processing.

08Data After Cancellation

• Your data remains available for export for 30 days after the subscription ends.
• After 30 days, data may be permanently deleted from active systems in line with our Privacy Policy.
• You can request earlier deletion of your data at any time by writing to us.

09Changes to This Policy

We may update this policy from time to time. Changes take effect immediately upon posting to this page and apply to purchases made after the update.

10Contact Us

Zaravya Informatics Pvt Ltd · sales@zaravya.com · +91 98765 43210